pkr78 Privacy Policy

1 Who We Are

pkr78 is an internationally licensed online casino and sports betting platform operating at pkr78.vip. For the purposes of data protection law, pkr78 is the data controller in respect of the personal information collected from users of the platform. Our full legal entity details and licensing information are available on our About Us page.

pkr78 serves players across Pakistan, including in Karachi, Lahore, Islamabad, Faisalabad, and other cities. We are committed to handling the personal data of all users responsibly, lawfully, and in accordance with internationally recognised data protection standards.

All questions, requests, and complaints relating to this Privacy Policy should be directed to our Data Protection contact at [email protected].

2 Personal Data We Collect

pkr78 collects the following categories of personal data from users of the platform:

pkr78 does not knowingly collect special category data (such as health, religion, or biometric data) except where strictly required for responsible gaming compliance (e.g., self-exclusion records) or where you have provided such information voluntarily in a support context.

3 How We Collect Your Data

pkr78 collects personal data through the following channels:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or update your account settings.
• Automated technologies: When you browse or use the pkr78 platform, we automatically collect Technical Data through cookies, server logs, and similar tracking technologies. Full details are set out in Section 8 of this policy.
• Third-party sources: We may receive identity verification data from our licensed KYC partners, fraud signals from our fraud prevention providers, and payment confirmation data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and other payment processors you use to transact with pkr78.
• Regulatory sources: We may receive data from gaming regulators or law enforcement authorities as part of our licensing compliance obligations.

4 Why We Use Your Personal Data

pkr78 uses the personal data we collect for the following purposes:

• Account creation and management: To register your pkr78 account, verify your identity, and manage your ongoing relationship with the platform.
• KYC and age verification: To verify that you meet the minimum age requirement of 21 years and to comply with our anti-money laundering obligations under international gaming regulations.
• Processing transactions: To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, and other supported payment channels, and to maintain accurate financial records.
• Providing gaming services: To deliver casino games, sportsbook betting markets, bonuses, and all other features of the pkr78 platform to you.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming compliance: To monitor gaming behaviour for indicators of problem gambling and to enforce deposit limits, self-exclusion orders, and other responsible gaming tools you have activated.
• Customer support: To respond to your enquiries, complaints, and requests effectively and within our stated response timeframes.
• Marketing communications: To send you promotions, bonus offers, and platform updates — but only where you have given explicit opt-in consent. You may withdraw consent at any time.
• Platform improvement: To analyse usage patterns, conduct A/B testing, and improve the pkr78 user experience based on aggregated, anonymised data.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms and Conditions.

5 Legal Basis for Processing

pkr78 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contract with you — including account management, transaction processing, and the delivery of gaming services.
• Legal obligation: Processing required to comply with our licensing conditions, KYC/AML regulations, and any applicable statutory obligations.
• Legitimate interests: Processing carried out for the legitimate interests of pkr78 or a third party, including fraud prevention, security monitoring, and platform analytics — where those interests are not overridden by your fundamental data rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Who We Share Your Data With

pkr78 does not sell your personal data to third parties. We share your data only with the following categories of recipients, and only to the extent strictly necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20 network processors, and other payment service providers used to process your deposits and withdrawals. These processors act as independent data controllers in respect of payment data and have their own privacy policies.
• KYC and identity verification providers: Licensed third-party identity verification services that process your identity documents and biometric data solely for the purpose of verifying your identity and age on behalf of pkr78.
• Fraud prevention and security services: Specialist fraud analytics providers who process technical and behavioural data to detect suspicious activity and protect the pkr78 platform and its users.
• Game software providers: Licensed game studios whose casino games are integrated into the pkr78 platform may receive limited session and technical data necessary to operate the games. These providers are bound by data processing agreements with pkr78.
• Regulatory and law enforcement authorities: Where we are required to do so by our gaming license, by a valid court order, or by applicable law — including financial intelligence units and gaming regulators in the licensing jurisdiction.
• Professional advisers: Lawyers, auditors, and compliance consultants who are bound by confidentiality obligations and process personal data only to the extent necessary to provide their services to pkr78.

All third parties with whom pkr78 shares personal data are required, through contractual data processing agreements, to handle that data securely, confidentially, and in accordance with applicable data protection standards.

7 Data Retention

pkr78 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this policy, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active pkr78 account, plus a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with AML and gaming regulatory obligations.
• Gaming history: Retained for a minimum of three (3) years following the gaming session, for dispute resolution and regulatory audit purposes.
• Communications and support records: Retained for three (3) years from the date of the communication, or for the duration of any ongoing dispute, whichever is later.
• Self-exclusion and responsible gaming records: Retained indefinitely to prevent re-registration by self-excluded players, in accordance with responsible gaming best practice and licensing requirements.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever occurs first.
• Technical and log data: Typically retained for twelve (12) months from the date of collection, unless retention for a longer period is required for security investigation purposes.

At the end of the applicable retention period, pkr78 will securely delete or anonymise your personal data such that it can no longer be associated with you as an individual.

8 Cookies & Tracking Technologies

pkr78 uses cookies and similar tracking technologies on the pkr78.vip platform. Cookies are small text files placed on your device that help the platform function correctly and enable us to understand how you use the platform.

The following categories of cookies are used on the pkr78 platform:

• Strictly necessary cookies: Essential for the platform to operate. These include session authentication cookies that keep you logged in to your pkr78 account and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Enable the platform to remember your preferences, such as language settings and responsible gaming limit configurations, to provide a more personalised experience.
• Analytics cookies: Used on an anonymised, aggregated basis to understand how users navigate the pkr78 platform — which pages are visited most, where users encounter difficulties, and how the overall user journey can be improved. No individual user is identified through analytics cookies.
• Marketing cookies: Used only where you have provided explicit consent, to personalise promotional communications and measure the effectiveness of pkr78 marketing campaigns. You may opt out of marketing cookies at any time through your account preferences.

You can manage cookie preferences through your browser settings. Disabling cookies other than strictly necessary ones may affect certain features of the pkr78 platform. pkr78 does not use any third-party advertising network cookies that would track your browsing activity outside of pkr78.vip.

9 Your Data Rights

As a pkr78 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. pkr78 will respond within thirty (30) days.

10 Data Security

pkr78 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pkr78 platform.
• Encrypted storage of all sensitive personal and financial data at rest, using industry-standard encryption algorithms.
• Role-based access controls that restrict access to personal data to only those pkr78 employees and contractors who require it to perform their duties.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Continuous monitoring of platform infrastructure for anomalous activity, intrusion attempts, and data exfiltration signals.
• Multi-factor authentication requirements for all internal systems that store or process user personal data.
• A documented data breach response plan that ensures prompt notification to affected users and relevant regulatory authorities in the event of a confirmed breach.

While pkr78 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your data safe by maintaining a strong, unique password for your pkr78 account and not sharing your login credentials with anyone.

11 Children & Minors

The pkr78 platform is strictly intended for adults aged 21 years and above. pkr78 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification as part of the KYC procedure.

If pkr78 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the account, void any transactions, and permanently delete all data associated with that individual from our systems. Any funds deposited by an underage user will be returned to the payment method used, subject to verification.

If you are a parent or guardian and believe your child has registered with pkr78, please contact us immediately at [email protected] and we will investigate and act without delay.

12 International Data Transfers

pkr78 is an internationally licensed operator and, as such, some of your personal data may be transferred to and processed in jurisdictions outside Pakistan. This may occur, for example, when data is processed by our KYC verification partners or game software providers who operate internationally.

Where personal data is transferred internationally, pkr78 ensures that appropriate safeguards are in place, including:

• Binding contractual clauses in data processing agreements with all third-party recipients, requiring them to apply data protection standards equivalent to those described in this policy.
• Transfer only to jurisdictions or entities that maintain adequate data protection frameworks recognised by internationally accepted standards.
• Regular review of international data transfer arrangements to ensure continued compliance with evolving regulatory requirements.

13 Changes to This Privacy Policy

pkr78 reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made, we will notify registered players by way of a prominent notice on the pkr78 platform and, where appropriate, by email to the address associated with your account.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the pkr78 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how pkr78 protects your data.

If you have concerns about any change to this policy, you may contact us at [email protected] or request account closure as described in the pkr78 Terms & Conditions.

14 Contact & Complaints

For any questions, requests, or concerns relating to this Privacy Policy or the way pkr78 processes your personal data, please contact our Data Protection team:

• Email: [email protected]
• Subject line: "Privacy Request – [Your Account Username]"
• Response timeframe: Acknowledgement within 48 hours; full response within 30 days
• Available: 24 hours a day, 7 days a week

If you are not satisfied with pkr78's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the gaming regulatory authority that oversees pkr78's license. Details of the licensing authority are available on our About Us page.